Bank Impersonation Scams
(Calls, Texts, Spoofed Numbers)
Bank impersonation scams can use fake caller ID, text messages, emails, and even AI-cloned voices to pose as trusted Central Bank representatives. Learn how to spot red flags, hang up and verify, report fraud, and protect your money. Remember, Central Bank will never call or text to ask for your password, PIN, or one-time passcode. Fraud is clever, but so are you. Educate yourself here and be protected.
What Do Bank Impersonation Scams Look Like?
Bank impersonation scams targeting Central Bank customers are spiking. Phone calls and text messages are common starting points for fraudsters.
LEARN WHAT RED FLAGS TO WATCH FOR:
- Calls from Central Bank with spoofed "Central Bank" caller ID
- Text messages from "Central Bank"
- Pressure to stay on the line and not call the number on your card
- Requests for one-time passcodes
- Requests for remote access
- Requests to move money to a "safe" account
- Offers to send a courier for cash or gold
WHAT TO DO:
- Hang up and call Central Bank at (801) 375-1000 or the number on your card
- Report at reportfraud.ftc.gov
Central Bank Will Never Ask That
If you get a call from Central Bank asking for any personal information, hang up and call us directly at (801) 375-1000.
Please know that we will never call and ask for:
- Online banking password(s)
- Debit card PIN
- One-time passcode
- Remote access to your device
- A transfer to a "safe/holding" account
- Gift cards
- Cryptocurrency
- To hand cash/gold to a courier