Offices and Lobbies Opening Tuesday, May 26
UPDATE – May 26, 2020 – We are opening our 11 Utah County offices on Tuesday, May 26, 2020 with new precautionary measures. Central Bank is concerned for the well-being of our customers, our employees, and our entire community. Utah County is home to all 11 of our offices and is home to nearly all of our employees. We are working with county and state health and government officials and are striving to follow their guidance. We continue to serve our customers through the drive-up, online at www.cbutah.com and via mobile applications as well.
Please Note: New Safety Measures for In-person Visits
What you can expect when visiting one of our office locations:
- Building Entrance – one entrance will be open per office location
- Greeters – visitors will be greeted by a Central Bank employee at the building entrance
- Symptoms – visitors will be asked to verify symptoms of sickness prior to entering
- Face Coverings – if wearing a face mask, visitors will be asked to temporarily remove it for security and identification purposes prior to entering
- Plexiglass Shields – we’ve installed plexiglass shields between customers and employees
- Limits to Number of People – we are limiting the number of people allowed in the lobby area
- Waiting Area – visitors may be asked to wait near the deposit-slip area until called to approach the teller line or new accounts areas
- Social Distancing – markers will be placed on the floor to help visitors practice safe social distancing
- Hand Sanitizer – available at the entrance of each office location
- Continued Cleaning – frequent cleaning and disinfecting procedures after each transaction and visitor interaction
*Symptoms – Do not enter if:
If you have flu-like symptoms such as difficulty breathing, dry cough, chills and/or a temperature above 99° within 48 hours, please do not enter.
We take responsibility to protect the health of our employees and customers. With these added measures, we look forward to welcoming you back into our offices to meet with us in person.
Great Alternatives to In-person Visits
As an alternative to coming into one of our offices, we encourage customers to use our other convenient banking services:
Drive-up – Our drive-up windows will continue to be open Monday through Friday, 8:00 am to 6:00 pm and Saturday, 9:00 am to 1:00 pm (except Mapleton which is not open on Saturday and does not open weekdays until 9:00 am). You can still make deposits, withdraw money, make loan payments, and more at the drive up window. Deposits will also continue to be collected through the night-drop.
ATM – Each of our office locations has an ATM onsite. These ATMs are open 24 hours a day, 7 days a week. At the ATM, you can withdraw money, check account balances, and make deposits.
Online – Please visit cbutah.com 24 hours a day, 7 days a week, where you can access your accounts electronically. You can pay bills, make deposits, transfer money, apply for loans, and more.
Mobile App – Our mobile app is just as safe and easy to use as online banking and is available to download on the App Store or Google Play. Once downloaded, simply log in with the same information you use for online banking. Bring financial peace of mind with you wherever you go with our fast, free, and secure online and mobile banking.*
*Our app is free, though standard rates and fees from your wireless carrier may apply.
Telephone – Feel free to contact one of our staff during our normal business hours of 8:00 a.m. to 6:00 p.m. Monday through Friday and during our after-hours service until 10:00 p.m., including weekends. You can open an account over the phone, transfer money, make loan payments, apply for loans, and more.
TelXpress – Use our automated telephone system 24 hours a day, seven days a week. You can check account balances, transfer money, report a lost or stolen card, and check on account transactions. 801-375-1001
The safety and health of our customers and employees is of highest importance to Central Bank. Please know that we will continue ongoing and enhanced measures to disinfect our ATMs, drive-up tubes and receptacles, and the inside of our lobbies.
We appreciate your business and the trust you put in Central Bank to keep your money (and you) safe.
Coronavirus – COVID-19 Readiness
Since 1891, Central Bank has been taking care of its customers through good times and challenging times. Because of COVID-19 (also known as Coronavirus), we want to ensure that we will take care of you.
The health and safety of our customers and employees is of highest importance to Central Bank. As such, we have implemented preventative measures recommended by the Center for Disease Control (CDC) and other health organizations to provide protection and safety. We will continue to monitor and follow the guidance of health professionals. Get the latest information about Utah’s COVID-19 situation here.
You can continue to access your money through all of our 11 Utah County drive-up windows, at any of our ATMs, or through online banking. If you have not signed up for Central Bank’s online banking or mobile app, please call (801) 655-2202 and one of our customer representatives will assist you, or register here.
If you have any questions or if we can be of service in any way, please reach out to us. Thank you for your business.