IT Department – IT Support Supervisor

Posted 1 week ago

Monday – Friday 8:00am to 5:00pm

(Occasional after-hours work required)

Qualifications:

2+ years advanced troubleshooting of desktop, server, and network problems
Previous experience with Help Desk or related position required
Previous experience with installing and troubleshooting Microsoft Office products
Fundamental understanding of TCP/IP, DHCP and DNS
Ability to problem solve and come up with solutions on my own

Primary Duties

Advance Technical Support: Resolve escalated issues related to hardware, software, and network problems, ensuring timely and effective solutions.
Customer Service: Provide high -quality support to users via phone, email, or in person, maintaining a professional and customer-focused approach.
System Maintenance: Assist in the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
Collaboration: Work closely with other IT teams to ensure seamless resolution of technical issues.

Certifications

Relevant certifications such as CompTIA A+, CompTIA Server+, CompTIA Security+, Microsoft Fundamentals & Associate are helpful.

Wage is negotiable depending on experience and skills.

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Acknowledgements

I understand that no employment offer is being made by the Company at this time. I certify that the information in this application is correct to the best of my knowledge. I understand that any misrepresentation or omission of any fact in my application, resume, or any other materials, or during interviews is grounds for disqualification from further consideration for employment or for termination if employed. I authorize the references listed above to give you any and all information they may have, personal or otherwise, and release all parties from all liability for any damage that may result from furnishing same to you. A company-paid drug test and/or physical examination may be required. I understand that any offer of employment may be withdrawn if I test positive for drugs and/or if a condition is discovered for which no reasonable accommodation can be made. I understand that this application is current for 60 days. At the conclusion of this time, if I have not heard from the Company and still wish to be considered for employment, it will be necessary to fill out a new application. I understand that if I am hired, my employment at the Company is AT WILL and may be terminated by myself or by the Company at any time for any reason, with or without cause or notice. I understand that no representative of the company has the authority to make any assurance to the contrary. *

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IT Department – IT Support Supervisor

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